IRS hires 700 new staff nationwide to help taxpayers at walk-in sites

STATEN ISLAND, NY – The Internal Revenue Service (IRS) is looking to hire more than 700 new employees to assist taxpayers at Taxpayer Assistance Centers (TACs) across the country.

“This is an important priority to provide more services to the IRS for the upcoming filing season,” said Ken Corbin, Taxpayer Experience Officer and Commissioner of Wages and Investments. “We strive to have over 270 walk-in sites staffed to provide the assistance taxpayers need and deserve. This will be the first time in a decade that our walk-in sites will be fully staffed. »

The staffing increase is part of much broader improvements to the IRS enabled by the Cut Inflation Act funding approved in August 2022, and additional updates on the implementation of the legislation 10-year history will be provided soon, according to the agency.

The technical positions needed are Individual Taxpayer Counseling Specialists, who provide face-to-face assistance at IRS TAC offices, and Initial Assistance Representatives, who are responsible for greeting and determining the needs of taxpayers visiting TAC offices.

The positions have very competitive pay and benefits, including on-the-job training, opportunities for advancement, health and life insurance, and federal retirement.

The IRS also offers a host of workplace flexibilities to help employees balance career and home, with 11 paid holidays, 13 vacation days, and sick days. Other work-life balance programs include flexible working hours, childcare subsidy program, employee assistance program, health services, and paid maternity/paternity leave.

The IRS is also working to hire additional people across the agency, not just in taxpayer service areas, but in information technology and compliance positions.

All employees must be US citizens and pass an FBI fingerprint check and tax compliance check. Federal experience is not required. The candidate may have gained experience in the public sector, private sector or voluntary service.

Prospective employees are encouraged to attend an upcoming IRS Career Information Session to learn more about positions and requirements, how to apply, and all the benefits of federal service.

Register on EventBrite for a hiring information session, scheduled for Thursday, November 17 at 1 p.m.

To learn more about these positions, visit To learn more about other open positions at the IRS, visit the IRS Careers page.


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